Dealer Qualification Program

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In order for the Cummins engine owner to be assured that the best service experience possible occurs, there are certain expectations of your local Cummins distributor and its dealer network. These expectations revolve primarily around parts inventory, tooling, information tools and technician training. The combination of all these items will insure a positive service experience. Customers calling Cummins directly will be referred to those dealers who have been approved to perform warranty repairs on the engine in question.

To reach the fore mentioned goal, each dealer is required to maintain trained and qualified personnel to work on Cummins Engines for which the dealer is authorized to perform warranty repairs. The dealer must maintain at least one technician per shift of service operation to be fully trained for the engine families they have been authorized to perform warranty repairs. Dealer records are audited by Cummins Bridgeway, LLC. and Cummins, Inc. on a yearly basis to insure training and tooling requirements have been met. When opening any warranty claim with RapidServe, engine warranty certification is verified before repair approval is given. It is our goal to insure your firm meets all dealer requirements.